Privacy policy.

Effective Date: September 2024

At Abbeyfield Northumbria, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.abbeyfieldnorthumbria.org.uk and interact with our services.

1. Who We Are

Abbeyfield Northumbria is a company limited by guarantee, registered in England and Wales, a Registered Charity, and a Registered Social Landlord. Our registered office is located at 40A The Grove, Gosforth, Newcastle upon Tyne, NE3 1NH. For general enquiries, please contact us at:

• Phone: 0330 043 1002
• Email: central.admin@abbeyfieldnorthumbria.org.uk

2. Information We Collect

We may collect and process the following data:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.

3. How We Collect Your Information

We collect data in the following ways:

• Directly from You: When you contact us via forms on our website, by phone, email, or in person.
• Automatically: As you interact with our website, we may collect technical data using cookies and similar technologies. For more information, please refer to our Cookie Policy.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process your enquiries, applications, and requests related to our accommodation and care services.
• Communication: To respond to your questions, feedback, or complaints and to send you updates about our services.
• Improvement: To analyse usage data to improve our website and services.
• Legal Obligations: To comply with legal obligations, such as safeguarding and regulatory requirements.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who perform services on our behalf, such as IT support and data analysis.
• Legal and Regulatory Bodies: To comply with legal obligations or protect our rights.
• Affiliated Organisations: Within the Abbeyfield group for operational purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission over the internet is completely secure.

7. Your Rights

You have the right to:

• Access: Request copies of your personal data.
• Rectification: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain conditions.
• Restriction: Request restriction of processing your personal data under certain conditions.
• Portability: Request transfer of your data to another organisation, or directly to you, under certain conditions.
• Object: Object to processing of your personal data under certain conditions.
• You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters (www.ico.org.uk ), if you believe your personal data has been processed unlawfully.

8. Use of Microsoft 365 and External Collaboration

Abbeyfield Northumbria uses Microsoft 365 services, including Microsoft Teams, SharePoint, and OneDrive, to support internal operations and collaboration with trusted external partners.

Where necessary, we may invite external individuals (such as professionals, consultants, or partner organisations) to participate in Microsoft Teams or access shared documents. In doing so, we process limited personal data such as name, email address, and activity within these services.

These services are provided by Microsoft, which acts as a data processor on our behalf. Personal data is stored and processed in accordance with UK GDPR and Microsoft’s contractual data protection obligations.

External users are granted access only to information necessary for the intended purpose and access is reviewed and removed when no longer required.

The lawful basis for this processing is our legitimate interests in effective communication and service delivery, or where applicable, compliance with legal or contractual obligations.

Personal data relating to external collaborators is retained only for as long as access is required for the relevant collaboration and is reviewed periodically to ensure it remains appropriate.

To exercise any of these rights, please contact us using the details provided above.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Phone: 0330 043 1002
• Email: central.admin@abbeyfieldnorthumbria.org.uk

Alternatively, you can write to us at: Abbeyfield Northumbria
40A The Grove
Gosforth
Newcastle upon Tyne
NE3 1NH

This Privacy Policy was last updated on 12 January 2026.